Merchant Accounts Questions
Q. What Makes Eagle Merchant Services different?
You've decided to accept credit cards for your business, did a little research, and are now perhaps a little confused by all the "we are the best, we are the cheapest" claims.
At Eagle Merchant Services we want to make this choice simple for you. Compare us to the others and you'll discover that we're driven to provide you with an exceptional service at a fair price. Our knowledge of helping businesses such as MO/TO, Retail, Internet, Home-based, Start-ups and E-Commerce obtain merchant accounts is unparalleled, which means a stress-free experience for you. We'll give you proven strategies and business specific expertise to help you become a profitable merchant.
What sets Eagle Merchant Services apart from everyone else is our experience and dedicated customer service. Our customer service allows you to reconcile your account, reduce time spent on chargebacks, or check on funds deposits. This is available to you 24 hours a day, 7 days a week at no cost. Our current merchants rave about our service and how it helps them streamline and control costs for their business.
Q. I am a new merchant. How can Eagle Merchant Services help me to start growing?
Due to our years of experience in assisting new businesses, we offer sensible advice about what to expect when you decide to start accepting credit cards. No question that you need to accept credit cards to increase your business, but be aware of some processors out there who charge high application and discount fees, offer leasing with no cancellation terms, or sign you up for services that you just don't need. There are literally hundreds of web sites out there selling you unnecessary services that you just don't need.
To help you grow from the start, we'll educate you on how to handle credits and chargebacks if you happen to find yourself with an unsatisfied customer. We'll set you up with access to our 24-hour customer service that will help you save time and money for your business. In turn, Eagle Merchant Services is here to help you understand how fast, easy and profitable it can be to accept credit cards.
Q. I already have a merchant account. What can Eagle Merchant Services offer me?
Years of experience, dedication to customer service, lower rates and a company that really cares about its clients.
Q. What exactly is a Merchant Account?
If you want to accept credit cards, whether you are doing business on-line or have a physical store, you will need to obtain a merchant account. A merchant account enables merchants to accept and process credit card transactions. In other words, it handles transferring the funds from the shopper's credit card to the merchant's bank account.
Q. Why can't I just establish a Merchant Account through my current local bank?
That's a great idea. However, you'll probably discover that when it comes to smaller businesses, especially ones that are startups, home based or online, the vast majority of the banking establishment would prefer not to have these types of customers. They see too much risk involved. At EMS we are eager to help you and, more importantly, we are able to help you. We specialize in placing these types of smaller and non-traditional businesses and provide them with Merchant Accounts for credit card transaction processing.
Q. Will I have to open a separate checking account for these funds?
Absolutely not. Using ACH, we can automatically deposit your funds into any existing business checking account at any U.S.-based bank. You just tell us where you want your deposits to go.
Q. How do I apply?
Complete the EXPRESS APPLICATION and submit it. We will contact you the same business day and complete the underwriting process and let you know as soon as you have been approved.
Q. How long does it take to complete the application process and get going?
We'lll contact you within 24 hours with your merchant number and you can being taking credit card payments immediately.
Q. Will it be a big problem if my credit rating is less than perfect?
Relax. It will be no problem at all. This is one of our specialties. We are able to get all types of merchants with all sorts of credit problems, even bankruptcies, set up with Merchant Accounts without ANY extra hassles, ridiculous stipulations and conditions, or additional fees.
Q. What happens if my request for a Merchant Account is turned down?
If we exhaust every option at our disposal and still can't get your business placed with a Merchant Bank, it costs you nothing. But bear in mind that we are able to place over 99% of the merchants who come to us seeking our services.
Q. Once I run a charge, how long does it take for the money to show up in my business checking account?
2nd business day.
Q. What is a discount rate and how much will it cut into my sales?
Discount rates are based on the type of business you are operating. The discount rate is the percentage fee charged for handling credit card transactions.
Q. What are chargebacks and how will they affect my business?
A chargeback occurs when a customer tells their credit card company that they did not authorize a purchase item appearing on their account statement. We will contact you immediately if this occurs to remedy the situation.
Q. What if I'm uncertain about something or experiencing problems and need to speak with someone?
In your acceptance packet, we provide you with a toll free customer service number you can call any time you need assistance.
Q. What is AVS?
AVS stands for Address Verification System, and is exactly what it sounds like. In order to reduce the risk of fraudulent transactions and/or chargebacks, a credit card billing address is requested with any charge and verified before authorization is given for the transaction.
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